Corporate Location: Peter Daly - Director 30665 Northwestern Hwy Suite 160 Farmington Hills, MI. 48334 PH: 248-419-7100 FX: 248-419-7101 sales@totalclaimsmgt.com		Frequently Asked Questions Who is TCM Why should I consider TCM? Why should I outsource my claims management requirements? Do I need a contract with TCM to use the web-based claim application? Will you be expanding your service offerings? Can I view a tour of the web-based application? How do payment and billing work? How do I get started once I sign up for your services? How can I contact TCM? Whom should I contact at TCM to learn more about your services? What are TCM's terms of use? What is TCM's privacy policy? What obligations do I have if I register? What are the rules and regulations regarding the filing of freight claims? Who is TCM? Total Claims Management (TCM) serves the shipper and logistics community with claims management applications for loss/damage claims and related services. Our goal is to be the obvious choice for shippers, their transportation departments and third party logistic providers by helping them lower administrative costs and reduce transaction costs. Our web-based application for the filing of transportation related claims via the Internet, allows companies to conduct their claim transactions electronically with greater efficiencies and lower handling costs. Return to Top Why should I consider TCM? TCM and our affiliate, AutoComm, Inc., have been providing claims management solutions for our clients since 1994. We are committed to providing claims management in the most efficient and economical fashion available to the marketplace today by utilizing the latest technology. Our primary focus is to astonish our customers with our quality, innovation, service, and timeliness. Return to Top Why should I outsource my claims management requirements? TCM's core business is providing services related to claims management. By outsourcing this function to TCM, you can then concentrate on your business while we meet your needs in the area of claims management. Still not convinced? See the Outsourcing and Filing claims tab under "About Us". Return to Top Do I need a contract with TCM to use the web-based claim application? Yes, the membership process is a contractual agreement between your company and TCM. This allows for the initiation, management and reporting processes to be implemented as well as the facilitation of the claims process by TCM claim administrators. Return to Top Will you be expanding your service offerings and application offerings? TCM will continue to introduce shipper-related information and applications to meet the evolving needs of our customers, whether they are a shipper or third Party logistics provider. Inputs from our clients have resulted in new and expanded service offerings. TCM realizes that the business environment is dynamic and it is our duty to be proactive; to take the initiative to continually re-evaluate our services and adjust them accordingly. We listen to you and would like to hear from you. Please email your suggestions to sales@totalclaimsmgt.com. Return to Top Can I view a tour of the web-based application? The guided tour of our web-based application is available. Select the Business group tab, click on 'Take a Tour' under the Web Freight Claims business group. Return to Top How do billing and payment work? Our services are fee oriented. They are based on the services required as well as the volume of the anticipated work load. They can be based on a per claim basis, monthly contracted fee or fee/claim plus % of monies recovered. They are extremely competitive and usually more economical than internal staffing and related costs. Most clients have found that the charges for our service allow them to reallocate their personnel resources and achieve cost savings in the area of claims management. Billing is via monthly invoices and terms are net 10 days. Return to Top How do I get started once I sign up for your services? A TCM claims administrator will contact you at a scheduled time and through a series of training steps, the claims process will be introduced which is determined by the type and level of service for which you have contracted. Our service is very personal and we will attempt to address all of your needs in the claims function while we strive to bring total resolution to the claims filed. Return to Top How can I contact TCM? You can email us at sales@totalclaimsmgt.com or call us at 248-419-7100 or any of the other contact information listed on the Home page. Return to Top Whom should I contact at TCM to learn more about joining? Please contact our Customer Service team at any time, at the referenced contact information. In addition, we encourage you to register with us on the registration page so that we may add you to our data base and if desired, contact you to learn more about your individual needs in the area of claims management. Return to Top What are TCM's terms of use? The TCM terms of use outline all of the terms you and your company agree to when you access our web site and our web-based claims site at webfreightclaims.com. All of the obligations are there to help create a secure, trusted site in which you can conduct business. Return to Top What is TCM's privacy policy? The TCM Privacy Policy outlines exactly how TCM will and will not use the information you provide as you register and use the web site. Return to Top What obligations do I have if I register? The terms of use rules outline all of the responsibilities and obligations you and your company have if you register with TCM. All of the obligations are there to help create a secure, trusted environment for you to conduct business. Return to Top What are the rules and regulations regarding the filing of freight claims? Under the FAQ tab, you will find a section explaining this in some detail. For unusual instances, our claims administrators are prepared to assist our clients and we have many resources to consult with for problem claims. Consult the Risk of Loss Chart to determine the liability based on the shipping situation. Return to Top TCM: Total Claims Management, Inc. Home | Business Groups | FAQs | Contact Us | Site Map | Terms of Use | Privacy Policy